Tel: 01603 451932

Terms of booking

We look forward to welcoming you to Chestnut Grove Bed and Breakfast. When you make your booking, you are entering into an agreement with us. You (the lead guest) and your booking party (guests) agree to the following terms and conditions as set out below. If you have any questions about booking with us, please contact us before making a booking.

To place a booking with us the lead guest must be at least 16 years of age. The maximum number of staying guests per room is illustrated in the room occupancy details on the website. Where the person making the booking is different to the lead guest taking up the occupation, the person making the booking may be held responsible for cancellation, non-arrival and damages as set out within. Only the lead guest and the named booking party are allowed to use the property and its facilities, any third party visitors are only allowed access at our express permission.

To secure any booking we require a deposit to be paid in advance, this deposit amount is one night’s accommodation for each room booked.

Deposit payments must be cleared funds before a booking can be confirmed. Deposits are only refundable under the conditions set out here within. Payments can be made over the phone using debit/credit card as well as by digital bank transfer, cheque or cash deposit. Any charges raised against us by our banks for handling dishonoured cheques, bank transfers or any other payments, must be reimbursed by the lead guest to us within 7 days of any request to do so.

All guests agree to respect the privacy and peace of all other staying guests, neighbours and the owners at all times. We reserve the right to cancel a booking with immediate effect if guests are not honouring this agreement or causing a disturbance/nuisance to other guests, neighbours or the owners.

Guests must check-in and check-out by the times stated below:

  • Check-in from: 15:30 and before 20:00 on day of arrival. Check-in times outside of those specified must be confirmed with us prior to arrival.
  • Check-out by: 10:00am on day of departure.

Guest who need to cancel a booking should contact us as soon as possible. Deposits already paid are only returned in accordance with the following conditions:

  • In the event of a cancellation up to 5 days prior to the scheduled date of arrival no charge will be made.
  • If you cancel your reservation within 5 days of the scheduled date of arrival cancellation charges equivalent to the room(s) standard one night rate will be made.
  • Non-arrival guests, who are unable to attend or fail to attend for whatever reason forfeit their deposit paid, and the full amount of the booking will be due. It is suggested that booking guests take out appropriate holiday/ cancellation insurance where required.

In the rare event we need to cancel your booking with us, please be aware that we cannot be held liable for circumstances beyond our control and that our liability to you is limited to the refund of any payment already made.

Where WiFi internet access is provided, guests accept to use this access to the internet fairly and appropriately.

The internet access provided is intended for general use such as access to the worldwide web, email, messaging, social media, light video/music/media streaming. It is not intended or ideally suited for heavy media streaming, online gaming, extensive downloads/uploads. Access to illegal activity or use of our network for illegal activity is not prohibited and will be reported to local authorities.

We reserve the right to charge the lead guest for any damages caused through the course of a booking by any member of the booking party. This includes breakages, spillages, stains, damage to furniture or fixtures and fittings. Any accidental damages should be reported as soon as possible in order to minimise damage and associated costs. Any lost property, if discovered and found, left behind by guests during a stay will be held for a period of 1 month. While we will make our best efforts to reunite lost property with their owners we accept no responsibility in replacing lost items and encourage guests to ensure they have all their belonging before checking-out. We will offer to post left items via recorded delivery on receipt of a pre-paid envelop otherwise collection can be arranged.

Smoking of any tobacco products including, but limited to cigarettes, pipes, e-cigarettes, e-liquids, is only allowed in our designated area and is in accordance with the Health Act 2006.

We do not accept pets throughout the accommodation, except for service dogs.

Where on-site parking is provided guests accept that they park their vehicles at their own risk.

Children’s play area: Children must be supervised at all time by parents and play at their own risk.

In the event of a further national or local lockdown where we are unable to open for business, we will work with our guests to provide an alternative date for your stay. In the event that your booking cannot be rescheduled, we will refund your deposit in full.

If you or members of your booking party are experiencing symptoms of COVID-19 or have been newly diagnosed, we ask that you contact us as soon as possible to either rearrange your booking or discuss a refund in accordance with this policy.

This policy is designed to meet the requirements of the General Data Protection Regulation (GDPR), the Privacy and Electronic Communications Regulations (PECR) and the Data Protection Act. Looking after the personal information you share with us is very important, and we want you to be confident that your personal data is kept safely and securely. The following paragraphs describes the type of personal information that we may collect about you when you stay with us, how we use any personal information, the circumstances in which we may share the information and the steps we take to safeguard the information to protect your privacy.

Generally, we use your Personal Information for the sole purpose of delivering our services to you, completing bookings on your behalf, and to ensure that we can efficiently manage and track your booking. The Personal Information we collect is not shared with third parties except where this is necessary to process and complete your bookings or payments, or other transactions on your behalf, to fulfil our contractual obligations to you, or to allow the relevant third parties to fulfil their obligations to you in providing the services that you requested.

Such third parties may include without limitation: -

  • an online travel agency, a regional and local tourism organisations, a bank or a payment processor (for the processing of card payments) (“Booking Partners”).
  • competent authority that we are legally required to share your Personal Information with (for example police, customs, tax or local health & safety authorities) (“Authorities”)

Booking Partners are either bound by the terms of this Privacy Policy or required to comply with current applicable data protection regulations. Although this Data Protection Policy applies to Personal Information about you that may have been shared with third parties as described above, or provided to us by third parties, we are not responsible for the privacy policies of those third parties, and we will not be liable for those third parties’ data protection policies and practices.

You have the right to request a copy of the Personal Information we hold about you, and you have the right to request that Your Personal Information be rectified, transferred elsewhere, and/or deleted from our systems. You also have the right to withdraw any consent previously given to us with regard to the collection and processing of Your Personal Information. To the extent that We have a legal obligation to hold Your Personal Information – for example the legal requirement to hold invoice information for up to multiple years, and the legal requirement to provide guest registration information to the local Authorities – the minimum information required, including Personal Information, shall be passed to the relevant Authorities and held until the legal requirement expires.

If You wish to make a complaint about our data protection and privacy policy, including the rights given to you under the General Data Protection Regulations (‘GDPR’), you may contact us by telephone, email or letter. Wherever possible, complaints will be dealt with promptly. Where applicable, if under the terms of this Data Protection Policy, we have passed or need to pass your Personal Information to a third party (Booking Partners, Authorities) for the sole purpose of delivering our services to you, or completing a booking or a payment or some other transaction on your behalf, you may need to direct any complaints and queries on data protection to these third parties also.

Liability - Whilst every precaution is taken to ensure your safety whilst on the property, the owners accept no responsibility or liability for accidents and / or harm sustained by our guests due to their own negligence or wilful act.

Management of Coronavirus – in accordance with government guidelines we have a rigorous cleaning programme in place to ensure that all rooms are cleaned, disinfected and ventilated between every guest’s stay. Communal spaces are also regularly cleaned and sanitised. Hand sanitisers are also available throughout the property for your use. We ask that all guests adhere to the current government advice in relation to social distancing and face coverings whilst on our property.

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